Information for Merchants

Once a card reader has reached $100k in sales, the card reader will stop printing receipts.   We can program a spare reader and swap it out with your reader so it can be re-programmed.

Contact CCS regarding receipts not printing

Sale

1. If Terminal is at Main Menu, select corresponding [F] key for University ID.
2. Select [F1] for Sale.
3. Swipe card or enter card number followed by the green [enter] key.
4. If prompted, select the corresponding [F] key for desired tender.
5. Enter sale amount followed by the green [Enter] key.
6. If prompted, enter the tip amount followed by the green [Enter] key.
7. Transaction Processes.
8. Merchant Copy of Receipts Prints (have cardholder sign).
9. Press [Enter for Customer Copy of Receipt Prints if desired

Back to top

Refund

1. If Terminal is at Main Menu, select corresponding [F] key for University ID.
2. Select [F2] for Refund.
3. Enter 111111
4. Swipe card or enter card number followed by the green [enter] key.
5. Enter the Refund Amount
6. Transaction Processes
7. Merchant Copy of Receipt Prints
8. Press [Enter] for Customer Copy of Receipt if Desired.

Back to top

Settle Batch

1. If Terminal is at Main Menu, select corresponding [F] key for University ID.
2. Select [F3] for Batch.
3. Select [F2] to Close Batch
4. Batch Receipt Prints

Back to top

 Review Batch Totals

1. If Terminal is at Main Menu, select corresponding [F] key for University ID.
2. Select [F3] for Batch
3. Select [F1] to Review Batch.
4. User Purple Keys below to display screen to scroll through transactions
5. Select [Done] when finished.

Back to top

 Reprint Last Receipt

1. If Terminal is at Main Menu, select corresponding [F] key for University ID.
2. Select [More] using the left-most purple key below display screen.
3. Select [F2] for Reprint Last
4. Merchant and Customer Copies of Receipt Print.

Back to top

 Reports

1. If Terminal is at Main Menu, select corresponding [F] key for University ID.
2. Select [F4] for Reports.
3. Select [F1] to print batch total report, [F2] to print batch transaction detail report, [F3] to print server report, [F4] to print a configuration report and input 111111
4. Selected report prints

Back to top

Change Date and Time

1. Press [F2] and [F4] simulataneously.
2. Enter 1-alpha-alpha-6-6-8-3-1 followed by the green [enter] key.
3. Press the far left purple key.
4. Press Number 3 on the keypad for clock.
5. To change TIME, press 2 on the keypad and enter the hour and minutes, followed by the green [Enter] key.  Please note that you will use military time.
6. To change DATE, press 3 on the keypad and enter the month, day, year, followed by the green [Enter] key.
7. Select the Red x key until you see the option to restart.  
8. Select restart to return to the main menu

Back to top

We order our  2 1/4"  x 50' thermal paper rolls at a quantity of 50 from Thermal King off of Amazon.

1. Chances are, the reader would need to be sent to our card reader vendor to confirm if the unit is repairable.  Campus Card Services would provide you with a loaner card reader if one is available.  
2. Once Campus Card Services would provide the quote from the card reader vendor to you to get confirmation that you agree to move forward with the repair and agree to pay the costs.   
3. You would receive an invoice from Campus Card Services for that repair.

If you did not want to pay the costs to repair, the alternative would be to buy a new unit.

Please note: The timeline of sending a unit into the vendor can take weeks to a couple of months.

Submit a morning mail request to Campus Card Services. Please submit request at least 5 business days ahead (Monday - Friday) so we have time to put the request through to the appropriate channels on our end.

CCS Morning Mail Request.

Most times, "connection failure" has nothing to do with the card reader.  There is a good chance that your system is not able to reach Gonzaga.  If you think it has something to do with the reader, we suggest you reboot your card reader.

Couple of other things to check:

1. Has your static IP changed? If so you will need to provide that new static IP
2. Check the cabling all the way to the router to ensure it is plugged in to the correct port.
3. Were there any recent changes such as switching internet providers, adding cameras, moving cabinets (something that has cause the cable to not be plugged into the correct port or plugged in at all).
4. Make certain that your Ethernet port is plugged into the correct spot on the reader.

When it comes time to contact us, there are a few things you can do upfront to help speed up the problem solving.

Pull the card reader info:

1. Click F3 to select CommServer.
2. Click the first purple button to select the “i” diamond icon.
3. Click the fourth purple button to print.
4. Take a picture of the print out to send to Campus Card Services.

Run the troubleshoot diagnostics:

1. Click F3 to select CommServer (if you are back in the main screen).
2. Click the third purple button to select the hammer/wrench icon.
3. Click F3 to select Troubleshoot.
4. Take a picture of the print out to send to Campus Card Services.

Please help us prevent fraud, a risk to your bottom line.

As use of the ZAGCARD grows, please be sure to adhere to these guidelines to minimize the amount of fraudulent claims made by cardholders.  Typically, fraud is not an issue due to the picture found on the front of the ZAGCARD.  However, it is recommended that you ask your employees to follow these suggested steps, in particular when dealing with deliveries and manual entry of the card number:

• When taking orders for delivery, please let the person know that you will be checking their ZAGCARD at the time of the delivery.  Let them know that the person accepting the delivery must be the actual cardholder who is paying for the transaction. When making the actual delivery, please be sure of the following:
• The photo on the card is the person that placed the order
• The person signs the receipt

Please note that any fraudulent activity that occurs due to not following the above guidelines may result in monetary restitution and a chargeback fee.

Please remember these key policies:

• Merchants are not allowed to impose any surcharge, levy or fee for those using their Bulldog Bucks for payment. This includes enacting a minimum amount charge on their purchases or an additional fee or a mandatory charge for gratuity or any other service/product.
• No alcohol, tobacco, cannabis and all related products including drug paraphernalia, firearms and/or ammunition/explosives, stored value gift cards and/or debit cards, pornography, contraception and lottery tickets to be purchased with Bulldog Bucks. If the person is of legal age, they may still purchase these items, but they must provide another form of payment.

Please not that non-adherence to these policies may result in suspension and removal from the program.  For additional information, please review your Business Service Operating Agreement.